Returns: We will replace any products that are damaged during shipping or are otherwise defective at arrival (“Defective products”). To Return Defective products, send us an email at email@example.com and we will send you instructions on completing the return/replacement process. Upon receipt of the Required Return Information and any other required items, we’ll send out your replacement product and won’t charge you for shipping.Refunds: We will refund the cost of any Single Purchase, Subscription, or initial payment of a Subscription made in error, as long as we haven’t already shipped your product before receiving your refund request. To request a refund, you must send an email to firstname.lastname@example.org (“Refund Request”) containing the order #, your name, email address and the type of Purchase that you want to cancel (“Required Refund Information. If we receive the Refund Request before the product(s) for the relevant Purchase have shipped, we will issue a refund to your Credit Card for the amount of the Purchase. If we’ve already shipped the product for a Subscription, we’ll cancel any future products for that Subscription and refund the cost of the product in the remaining months of the Subscription, but will not refund the cost of the product that have already shipped.